CORONAVIRUS (COVID-19): Support for Consumers

The Financial Services Authority (“FSA�?) remains vigilant amidst the Coronavirus (Covid-19) situation and implementing precautionary measures to make sure consumers are protected.

SCAMS

Scammers are constantly finding new ways to steal your money. Pay close attention to scams related to coronavirus (Covid-19). You can protect yourself by knowing what to look out for.

To help protect yourself, you should;

• Beware of emails and calls asking you to send money or personal information to receive a lottery or prize, also do not click on link from senders you don’t already know.
• Do not click on links from senders you do not already know.
• Do not give out personal details (bank/insurance /investment details)
• Beware of adverts on social media channels and sponsored adverts online.
• Always verify information from a credible and trusted source.

TREATING CUSTOMERS FAIRLY

The FSA remains engaged in ensuring that all licensees and stakeholders safeguard the interest of its clients during the Corona pandemic.

In this regard, complaints connected with the operations or management of licensees, should be sent to through the following ways;

The Complaints Handling Form and all relevant documents can be submitted by any of the following means:

1. in a formal email through the following email address: [email protected]
2. in a formal letter addressed to the Financial Services Authority sent to:
   The Chief Executive Officer
   CC. Policy (Information & Communication Unit)
   Financial Services Authority
   Bois De Rose Avenue
   P.O Box 991, Victoria
   Mahé, Seychelles
3. hand-delivered directly to the Authority.

INSURANCE

We remain in regular communication with insurance providers to ensure that the impact of coronavirus on their operations, is being well-managed.

Consumers should be aware that insurance covers differ from policy to policy. If you are unsure about any of your insurance covers you should contact your provider/ broker directly.

The FSA strongly advises the public to refrain from travelling abroad. However, for those who must travel should undertake the following precautions;

• Read the latest advisory from the Ministry of Health before you leave.
• Check your travel insurance policy diligently.
• Take time to ensure that the policy covers your needs
• Contact your insurer before your travel if you are in doubt.

GAMBLING

The FSA strongly advise the Casinos and Slot Machine operators to ensure the safety of the consumers and strongly urges the general public to avoid establishments that congregate large crowds as advised by the Public Health Authority Advisory dated 11^th and 15^th March, 2020.